Customers Frequently Asked Questions

I am always getting calls on "green" initiatives, what makes you any different? That's easy, we want to make a difference, not just sell you a "widget". We provide training, pre and post-sales support and a dedicated team to make your experience as perfect as possible. We go the extra mile because that is what separates us from the rest. Ask you next "green" caller if they have a renewable generator, or an electric vehicle, or ultra-efficient lighting in their homes and their families homes; we do!

How do I guarantee I am getting the best solution(s) especially with "new" technology? In our experience we have learned that the best products come with the best support and warranties. Since we do not believe in reinventing the wheel, we take well-established and proven products and integrate them where they make the most benefit. We are technical people and understand how things "fail" in the field. We eliminate failure by working in-step with our clients to make sure that the product selection process meets their goals as well as ours. We even do on-site pilots and validations testing to make sure all stakeholders are satisfied. Since we have access to many products and technology we will never choose for you but work with you to select the right solution for you.

How do you come up with the "savings" or "earnings" numbers? Depending on the project we take the actual physical data from your facility and put it through industry validated software. We map facility operations and process and couple it with real-time measurements and specific engineering to come up with a very clear picture of your energy use profile. Since we do "the math" and do not embellish the numbers we generally find our results to exceed our projection. For earnings we only use 80% of the production numbers for our calculations, this allows our customers to get comfortable with the income numbers at a depreciated value which translates into earning more than anticipated when the project is completed

How do you guarantee the incentive and/or rebate numbers in your projects? We work directly with the governing body that administers these programs; these include federal and provincial government agencies, local distribution companies and third party agencies contracted to support these initiatives. They guarantee the monies for your projects based on our project development within their guidelines.

How do I guarantee against the "dump and run" sales techniques we hear of everyday? Our team has been supplying products and services for over 25 years. We are registered with Dun and Brad Street, are registered suppliers for General Motors and the Ontario Power Authority and have worked with large clients such as ACDelco and Motor Car Parts of America, to name a few. We are local and treat our clients with the same ethics and understanding that we would expect.

Is solar energy really a good investment? Absolutely! In Canada and especially in Ontario, the incentives alone can provide guaranteed earnings of 12 - 20% for twenty years. That being said, what else can do that in today's market; not real estate, not gold, not silver, not bonds, not stocks, not RRSP or RIF. If you are or will be investing in a portfolio and would like to receive the best returns available in any investment today, guaranteed for 20 years, solar power generation would be your best option.

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